NadinedeLange.com offers an unconditional money back guarantee on all non-modified items sold through our websites. You are responsible for insuring that your return reaches us. NadinedeLange.com is not responsible for any lost or misdirected packages. You are responsible for all return shipping costs. If you refuse delivery of a package, you authorize NadinedeLange.com to charge your credit card a fee of $25.00 to cover the return cost of the refused package.